Terms & Conditions

Last Updated: February 2026

1. Ticket Purchase

By purchasing tickets through our platform, you agree to the following terms and conditions. All ticket sales are subject to availability and confirmation.

2. Pricing

All prices are listed in Philippine Pesos (PHP) and include applicable taxes. Promotional pricing is subject to change without prior notice. Discounted rates are available exclusively through online booking.

3. Validity

Tickets are valid for the date selected during booking
Unused tickets cannot be refunded or exchanged after the visit date
Tickets are non-transferable once used
Vouchers must be presented at the entrance for admission

4. Cancellation & Refund

Cancellations made 48 hours before the visit date may be eligible for a full refund
Cancellations within 48 hours of the visit date are non-refundable
No-shows are not eligible for refunds
Refunds will be processed within 5-10 business days

5. Park Rules

All visitors must comply with Manila Ocean Park's park rules and guidelines. The park reserves the right to refuse entry or remove visitors who violate park policies.

6. Liability

Manila Ocean Park and its affiliates shall not be liable for any injury, loss, or damage to personal property during your visit, except where caused by negligence on our part.

7. Force Majeure

In the event of circumstances beyond our control (natural disasters, government orders, etc.), the park may close without prior notice. In such cases, ticket holders will be offered alternative dates or refunds.

8. Contact

For inquiries regarding these terms, please contact:

Email: inquiry@manilaoceanpark.com

Address: Manila Ocean Park, Luneta, Manila, Philippines 1000